On this page you will find a running list of the most frequently asked questions. If your query does not appear here, please email us and someone will be in touch with an answer. You can scroll through the questions or click the links below to jump to a particular section. If you would just prefer to speak to someone rather than reading through a list of questions, phone the shul number on 0208 446 3244
Booking
Accessing services online
Transport and Parking
The Vue Experience
Accessibility and inclusion
Youth and Education
Books
Booking
Q: Where are services taking place:
The services will be taking place at the following venues:
- FRS building
- Vue, North Finchley
- StoneX Stadium
Most of the Rosh Hashanah Day 1 services on the 16th September will take place at Vue Cinema. There will be one main service at FRS for those unable to make it to the Vue.
Click here for a service overview.
Most services will also be available to join via Zoom.
Q: Can I just turn up or do I need to book?
Non-members will need to book for all services. Non-members can click here to register for other services.
Members will need to book for Rosh Hashanah day 1.
Please note that booking for Rosh Hashanah day 1 is now closed for members and non-members.
Please email Sam.Clifford@frs.org.uk.
If you need help, please call the office who will be able to help (020 8446 3244)
Q: What happens if I book and then find out I can't come?
Please let the office know as soon as possible so we can ensure that we can accommodate everyone who does want to come. Email
FRS
Q: Can non-members attend High Holy Days services?
Non-members will need to book for all services. Non-members can click here to register for other services.
Members will need to book for Rosh Hashanah day 1.
Please note that booking for Rosh Hashanah day 1 is now closed for members and non-members.
Please email Sam.Clifford@frs.org.uk.
Q: When will I get my ticket?
Like last year, we will be using lanyards as tickets again. Each member will receive their lanyard ticket insert in their Tree of Life mailing in August. This must be brought with you to each service; you will be able to collect your lanyard at the first High Holy Day service you attend.
Non-members will be able to collect their lanyards at the first High Holy Day service they attend or by contacting
Volunteer Receptionists once you have booked.
Q: I have lost my lanyard insert, what do I do?
Don't worry, a spare copy will be available at the first HHD service you attend or to collect from FRS after 1st September. We will not be posting out additional lanyards.
Q: Where will I find my HHD ticket?
This year, your ticket is again a lanyard. You should have received this in your Tree of Life mailing (please shake out the envelope). If you haven't received it, please don't worry a spare ticket will be available to collect at the first HHD service you attend or from FRS after 1st September.
Q: I have booked as a non-member, when will I receive my ticket?
Thank you so much for joining us for the HHDs. Your ticket will be available to collect from 1st September at FRS or at the first HHD service you attend. They will not be posted to you in advance.
Q: I am a guest joining for the HHDs, how do I book for the service?
Non-members will need to book for all services. Non-members can click here to register for other services.
Members will need to book for Rosh Hashanah day 1.
Please note that booking for Rosh Hashanah day 1 is now closed for members and non-members.
Please email Sam.Clifford@frs.org.uk.
Q: I've missed out on the service I really wanted to book for Rosh Hashanah at the VUE, can I join a waiting list?
unfortunately there are a set amount of seats available in each screen. If you would like to go on a waiting list,
please click here.
Accessing Services Online
Q: How do I join on Zoom?
You do not need to book for Zoom services. Services from FRS and StoneX will be multi-access.
Details of how to join our online services can be found
here.
Please note we will be using our usual zoom passwords and wont be changing them for this year's HHDs.
Q: What will the experience be like watching online?
Some of our services will be “multi-access”, which means that people can participate either on Zoom or in the physical space. Other services will be streamed, which means that those at home can watch but not have an active role in the service.
Transport and Parking
Q: How will I get to the Vue, North Finchley?
The Vue has ample parking and is also accessible by public transport. Please also consider walking if possible. If you would like us to help you get there, please contact the office.
Q: Is there parking at the Vue, North Finchley?
There is considerable parking space available at the Vue, North Finchley.
Q: Is there parking at the StoneX Stadium?
There is considerable parking space available at the StoneX Stadium. If you have a blue badge or need an accessible parking bay reserved,
please click here.
Q: Is there parking for Blue Badge holders?
The Vue Experience
Q: Why are we holding our Rosh Hashanah services at the Vue, North Finchley this year?
This year, there is a Rugby game on Rosh Hashanah at StoneX. We are excited to hold our Rosh Hashanah services at the Vue which will make them more accessible, less noisy, small and more intimate. Everyone will be able to see and take part.
Q: Will we be sitting in the dark?
The services at the cinema will not be in the dark and there will be adequate lighting so you can find your seat and see the screen in comfort.
Q: How do I know what 'screens' to book for?
All the information for each screen is available
here.
All of the services (except for Rhythm 'n' Jews services) will run for the entire duration of the morning so you only need to book one per person.
If you have any questions, feel free to contact the office.
Make sure you have spoken to your FRS friends and family to ensure you are booking the same screens!
Q: I like to wander between the services to meet up with different members of my family, can I still do that at the Vue?
Cinema seats are limited, so for Rosh Hashanah you won't be able to move between services. There will be plenty of time to spend with your family during services over the rest of the High Holy Days. However, the Rythm n Jews services will only be for an hour, if those attending would like to attend another service - they will need to book into that service as well.
Q: My family members will be finishing services at different times - how will we find each other?
At the end of each service, we will ask those who are meeting people from other services to meet each other in the cinema lobby. Everyone else will exit directly from the screens.
Q: Can I buy food at the Vue?
The Vue kiosks will be closed, but don't worry - FRS will be providing popcorn as well as the usual honey cake, apples and honey straws!
Q: Will anyone else be at the Vue?
No! FRS has booked out the whole of the Vue just for you!, but please be aware that the carpark and the rest of the space is open to the public. There may be people looking to use the leisure centre, Hollywood Bowl or even popping in for some Nandos! However, during the services and inside the Vue is all FRS!
Q: Are we being allocated cinema seats?
No, cinema seats will be available on a first come first serve basis on Rosh Hashanah Day 1- including the comfy VIP seats.
Accesibility and Inclusion
Q: Are all the venues accessible?
yes, just make sure you tell us you have accessibility needs on the Rosh Hashanah booking form
Q: Can I sit in my wheelchair at the VUE?
All venues have step-free access, accesible toilets, parking and lifts.
There will be wheelchair space in each screen, please let us know to reserve them in advance on the booking forms or by contacting
Volunteer Receptionists
Q: I don't want to have to climb the stairs at the VUE in the screens.
Don't worry, there is plenty of accessible seating which doesn't require using stairs. Please let us know your accessibility needs on the Rosh Hashanah booking form and we will be in touch.
Books
Q: Will there be enough machzorim (books) this year?
While we wait for the new Machzorim, we have increasingly low supplies of books for the High Holy Days, so please consider downloading onto your kindle. Contact
Volunteer Receptionists for more information. At the Vue, much of the liturgy will also be available on the screens.
Youth and Education
Q: Will there be activities for children and teenagers?
Yes, the Youth and Education team are planning a great programme for the High Holy Days. These will also need to be booked.
Find out more here.
Q: Will you be offering a creche again?
Yes,
click here to book your child/ren into the creche for Rosh Hashanah Day 1 and Yom Kippur
