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High Holy Days 5782 FAQs

On this page you will find a running list of the most frequently asked questions. If your query does not appear here, please email us and someone will be in touch with an answer. You can scroll through the questions or click the links below to jump to a particular section. If you would just prefer to speak to someone rather than reading through a list of questions, phone the shul number on 0208 446 3244


Accessing services online

Transport and Parking

The StoneX Experience

Accessibility and inclusion

Covid-19 and your safety

Youth and Education


Q: Where are services taking place:

All services are taking place at the StoneX Stadium (the new name for Allianz Park) Greenlands Lane, Hendon NW4 1RL or at our temporary home, Rubens House, 184 Ballards Lane, London, N3 2NB.
Most services will also be available to join via Zoom.


Q: Can I just turn up or do I need to book?

All members must book their free place in advance for safety reasons.  Click here to book. If you need help, please call the office who will be able to help (020 8446 3244)


Q: What happens if I book and then find out I can't come?

Please let the office know as soon as possible so we can ensure that we can accommodate everyone who does want to come. Email


Q: Can non-members attend High Holy Days services?

Yes, we will be delighted to welcome non-members who can make a donation and book here.  


Q: I don’t have a PayPal account, can I still book or buy merchandise?

You do not need a PayPal account. Anyone with a credit/debit card can use the PayPal system without a PayPal account


Q. Do we need to pre-order falafel boxes? Will it be acceptable to eat during the service?

Falafel boxes are available to pre-order on the Rosh Hashana booking form so that you and your family don’t need to worry about any hungry tummies during the Erev Rosh Hashana service in the stands. The Falafel boxes must be pre-ordered in advance - the deadline for booking is 10am on 1 September. They will be available to collect at the StoneX stadium when you arrive and you are absolutely invited to eat through the service!


Accessing Services Online

Q: How do I join on Zoom?

You do not need to book for Zoom services.

Before Rosh Hashanah, we will email Zoom login details to all members, and to all registered guests. The Zoom information will also be sent out on the weekly community email.


Q: What will the experience be like watching online?

Some of our services will be “multi-access”, which means that people can participate either on Zoom or in the physical space.  Other services will be streamed, which means that those at home can watch but not have an active role in the service.  This will be clearly indicated on the booking form. 


Transport and Parking

Q: Is there parking at the StoneX stadium?

There is considerable parking space available at the StoneX stadium and you will be able to drive through to these spaces as long as you have booked your place for each service. If you have a blue badge or need an accessible parking bay reserved, please call the office on 020 8446 3244.


Q: Is there parking for Blue Badge holders?

Parking for Blue Badge holders can be booked by contacting the Synagogue office and letting them know your name, make of car, registration number and the services for which a space is required.

The StoneX Experience

Q: What will the experience be like sitting in the stands at the StoneX stadium?

We hope it will be a great experience, allowing the community to be safely together for the first time since the pandemic, and to sing together. The stands are covered, but not completely weatherproof.  Please dress for the weather on the day – there are also FRS blankets and face masks available to buy here.

Q: How will the seating in the stands be arranged?

Stewards will be showing people to their seats and they will be filled from the middle so that people don’t have to pass along the lines too often. People will then leave spaces between bubbles. There is a lot of extra capacity on site so nobody should feel they are being crammed in or too close to anyone else. 

Q: What will the experience be like in some of the other spaces at the StoneX stadium?

We will continually review our Covid guidelines in line with government advice.  We will ask people to wear masks, unless exempt, for all services indoors.  We will also increase natural ventilation where possible, which may make some of the rooms colder than usual.  


Q: Will we be able to sing?

For services outside in the stands, the community will be able to sing.  For services inside, we will ask the community to wear a mask in order that they can join in with communal singing. The choir will be leading the community from a stage outside or on the outside balcony of the Stone X suite. 


Q: Do I need to bring my Prayer Book (machzor)?

If you have an Movement for Reform Judaism machzor, please bring it with you for Yom Kippur. If you borrowed one from the synagogue last year, we'd be very grateful if you would bring it with you and leave it with us at the end of the service.

On Rosh Hashanah we will use the new draft Machzor that we have been using for a number of years and these will be available to share.

Q: What should I wear?

Please ensure you dress comfortably and appropriately for the weather of the environment where the service is taking place. 

Please bring your own kippah and tallit with you. It is customary to wear a kippah for all services, and a tallit for morning services and the whole of Yom Kippur (including Kol Nidre). 

Accesibility and Inclusion

Q: How will we get into the stands?  What will access be like for people with accessibility issues?

Access to the stands will be via the StoneX stadium building, using lifts if needed. We will have a few seats available which are stair free – if you need us to reserve one of these seats for you, please let the office know as soon as possible.

If you would like to see a video showing how those with accessibility issues will access their seats, please email



Q: What impact will Covid have?

We are prioritising your safety and participation throughout the High Holy Days. Safety measures will be in place, which will be continuously reviewed and shared with you.

Youth and Education

Q: Will there be activities for children and teenagers?

Yes, the Youth and Education team are planning a great programme for the High Holy Days.  These will also need to be booked.  All Youth and Education activities will be in person. Find out more here.

Q: I can’t wait to be at FRS for the High Holy Days – where do I book? 

Fri, 28 January 2022 26 Sh'vat 5782